Privacy Policy

We provide the following data privacy information to inform you in detail about how your data will be handled.


To improve the contents offered on our websites, certain access data is acquired and stored without the possibility of linking it to a person. As soon as you request a file from a website, access data is acquired and stored as a standard procedure.

The data record usually consists of the following:

  • The page from where the file was requested.
  • The name of the file.
  • Date and time of the request.
  • The time spent on the website.
  • The amount of data transmitted.
  • The access status (i.e. whether the file was transmitted or not found, etc.).
  • The IP address of the requesting computer.
  • A description of the type and the version of the web browser used.
  • The operating system installed and the screen resolution settings.

The data records acquired are evaluated exclusively for internal statistical purposes and for the technical administration of our websites. The data is not passed on to a third party. The anonymized data is stored separately from personal data. On no account is it linked to your personal data. In this way, it is ruled out that it can be used to draw conclusions about a certain person.


In the context of the use of our online offers, personal data is acquired and stored only if you provide it to us by e-mail or by using a contact form presented on our websites. The data is deleted as soon as the purpose of its use no longer exists.

In particular, the following data is acquired when you place an order or open a customer account:

  • Title
  • Name
  • Address
  • E-mail address
  • If applicable, telephone number
  • If an order is placed, payment information such as bank account or credit card number


Without particular consent, all personal data is used exclusively to process the services requested. We acquire and store the data as required to provide the contractual services. If we deliver goods to you, we transmit your data to the shipping company commissioned to the extent this is necessary to make delivery. Any further use occurs only if you have agreed to such use. Your payment data is transmitted to the respective payment service provider based on the means of payment you have selected. The payment service provider is responsible for your payment data.

In addition to this, we automatically acquire personal data for the intended purpose with respect to any orders placed and process it in an automated file. To this end, the data may also be transmitted to the computer center of a service provider for commissioned data processing and to companies affiliated with us. Where we employ external service providers to process your data, we have selected them carefully, commissioned them in writing and bound them to our instructions. The service providers will not pass on this data to any third party, but delete it after fulfillment of the contract and upon expiry of any statutory storage periods, unless you have given your consent to any storage beyond this.

Without particular consent, the data acquired will not be used for advertising, marketing or opinion research purposes. If you wish to receive any newsletter we offer, we need a valid e-mail address and information that allows us to verify that you are the owner of the e-mail address specified or that the owner agrees to receive the newsletter. Any consent to the storage of data and e-mail addresses and their use for sending a newsletter can be revoked at any time.

Where data of the user is requested by any competent authority (e.g., for the purpose of prosecution), we will provide information about the user’s data to that authority in an individual case.


You may at any time request information free of charge about the data we have stored about you. Moreover, the right may exist to have the stored data corrected, blocked or deleted. Where any statutory or contractual obligation to keep the data prevents deletion, the data will be blocked.

At your request, we will at any time inform you free of charge and completely about the data we have stored about you or your enterprise, correct, block or delete data and, of course, very willingly answer all questions regarding the acquisition, storage and use of data.

We are available to you at all times to provide information about the data stored and for further questions regarding data protection. For this, you may at any time contact us via


Personal data is transmitted via the internet consistently using a secure SSL connection and 256-bit SSL encryption. SSL encryption protects personal data against unauthorized access by third parties. SSL (Secure Socket Layer) is a protocol for the encryption of messages transmitted via the internet that provides an especially high level of security of data transmission.

Moreover, technical and organizational measures protect our websites and our other systems against loss, destruction, access, alteration and dissemination to/of data of its users by unauthorized persons. However, despite regular controls, complete protection against all hazards is not possible.


Our websites use cookies to make their operation easier and more customer-friendly. Cookies are small text files that the internet browser stores on the user’s computer. If the user accesses the website again, cookies enable the computer to be recognized. A consequence of this is that data once entered is available, e.g., when an order form is completed again.

Cookies are used on a regular basis which is deleted from the user’s hard disk automatically when the internet browser is closed (so-called session cookies). Other cookies may remain on the user’s computer and allow the user to be recognized next time he visits a website (so-called permanent cookies). The user can at any time change the storage of cookies in the settings of his computer’s browser. To do this, the setting “Do not accept cookies” needs to be activated. However, a consequence of this may be that a website may no longer be used to the full extent.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us by email at or Live Chat

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated

Changes to privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy


Questions, comments and requests regarding this privacy policy are welcomed by email to

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